Your organization's policies...

Monday, March 11, 2013
"Your organization's policies are preventing us from completing this action for you. For more info, please contact your help desk."

I have been getting this error every time I click on a hyperlink in an Outlook 2013 email. It has been very frustrating.

The problem was solved by resetting the HKEY_CLASSES_ROOT\.html String (Default) value to 'htmlfile'. Apparently, this was happening frequently when un-installing Google Chrome. However, on my machine it appears that Notepad++ changed the key!? I made the fix, restarted Outlook, and it works now!

I found the solution here:;en-us;310049&wa=wsignin1.0

Here are the steps (from the link above):

Verify that the String (Default) value of the "HKEY_CLASSES_ROOT \.html" key is "htmlfile"
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Locate, and then click the following registry subkey:
  4. Make sure that the value of the String (Default) is "htmlfile". If it's not "htmlfile", right-click (Default), click Modify, input htmlfile in the Value data box, and then click OK.
  5. Exit Registry Editor.

Older Post Home Newer Post