LANDesk Handheld Manager

Monday, December 12, 2005
LANDesk got some good publicity yesterday. Federal Computer Week reviewed our Handheld Manager product. The article is located at

Some highlights are:

“The Novell and LANDesk products successfully discovered both the PDAs on my network, one of which was a Treo Smartphone, but Altiris didn't detect the Treo.”

“Pros: LANDesk Handheld Manager is easy to install and has excellent wizard support, a thorough inventory database and strong reporting features.”

“LANDesk, for example, incorporates help-desk organization such as work requests, trouble ticket assignments and job tracking, and communication in the form of remote control. All of the features are native to the LANDesk Management Suite, which is recommended as a baseline for LANDesk Handheld Manager. Administrators can manage assets and help-desk tasks from one central console.”

“LANDesk allows an administrator to receive a phone call from a user, immediately see what the user is seeing on the machine and take control of the machine to help resolve what's going on, but ZENworks only sends detailed information to the administrator. To remotely control a target machine, you'd need a third-party program.”

“Clients are accessed via a variety of protocols, depending on the product. Altiris' and LANDesk's handheld managers can run as stand-alone applications or integrate into the larger desktop management framework each company sells. This approach allows administrators to manage handhelds, notebooks and desktops from a single management console.”
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